🤲🏼​​ WARRANTY

 

Maison Valencourt jewelry is guaranteed for six months*.

  • The first step is to send us an email to the address: contact@maisonvalencourt.com, mentioning "REPAIR" in the subject line and including a photo of your damaged jewelry as well as the corresponding invoice.
  • The designer will respond to make an appointment to collect your jewelry or repair it.

 

If the warranty on your little gem has expired, we can still take care of repairing it but repair costs will be incurred.

  • Send an email to the address: contact@maisonvalencourt.com, mentioning “REPAIR” in the subject line and including a photo of your damaged jewelry as well as the corresponding invoice.
  • The designer will respond to you to provide you with a quote.

*The warranty does not cover normal wear, oxidation, jewelry having suffered damage due to handling error, abnormal use or intentional modifications.

 

💖​ CARE

Maison Valencourt jewelry, made by hand, is fragile. Here are our recommendations for keeping them in good condition.

  • Avoid contact with beauty products such as perfume, tanning oils or beauty creams.
  • Avoid sea water and swimming pools as much as possible. If, however, you cannot remove your jewelry before swimming, be sure to rinse it well and especially dry it afterward.

 

Clean your jewelry

  • Use a dry cloth or one dampened with a product to clean the jewelry.
  • To avoid knots on your jewelry, we advise you to leave part of your chain outside the pouch.
  • For our customers residing in Polynesia, you can drop off your jewelry at the showroom so that we can clean it in an ultrasonic bath.

 

Repairs

  • Small accidents can happen. Your jewelry is guaranteed for six months, if you wish to send it to us, be sure to write us an email at contact@maisonvalencourt.com, with the invoice for your purchase and a photo of the product. We will respond to you as quickly as possible to provide you with a solution. Maison Valencourt is not responsible for maintenance or improper care of the jewelry.