NB: Since the opening of the showroom, we no longer make deliveries to Tahiti. For more information, go to @collection in store.

We ship to Europe and internationally.

• Standard shipping from Tahiti, via La Poste with tracking number and acknowledgment of receipt: 10 to 25 days (maximum).

• Standard shipping from Paris, with Colissimo tracking number: 48 working hours from the shipping date (every Monday, Wednesday and Friday, excluding public holidays).

Our small team does its best, but these deadlines may be extended during periods of high commercial activity (Christmas, Mother's Day, promotional operations, etc.).

As soon as your order is shipped you will receive an email with the tracking number and link. Be sure to check your spam folder, our emails can get lost there!

Since July 1, 2021, shipments from overseas to mainland France are now subject to VAT and customs duties. The amount of these duties varies depending on the value of the package. Customs formalities apply as for a shipment from a country not a member of the European Union. These charges are payable on arrival by the customer and are not included in the original purchase price or shipping costs.

In order to speed up the customs clearance process, upon receipt of your tracking number, we advise you to go to the online form to settle customs formalities. With online payment, customs clearance costs are reduced. In the case of payment on delivery (to the postman or post office) the full price will apply.

• To track your order, simply enter the tracking number received by email on the La Poste website.

• For shipments from Tahiti to France, the site to consult is the following: https://www.farerata.pf/fr

• Standard shipping from Tahiti, via La Poste with tracking number and acknowledgment of receipt: 10 to 25 days (maximum).

• Standard shipping from Paris, with Colissimo tracking number: 48 working hours from the shipping date (every Monday, Wednesday and Friday, excluding public holidays).

Our small team does its best, but these deadlines may be extended during periods of high commercial activity (Christmas, Mother's Day, promotional operations, etc.).

• Any order constitutes acceptance of the prices and descriptions of the products available for sale. Any dispute on this point will take place within the framework of a possible exchange and the guarantees mentioned.

• In certain cases, including non-payment, incorrect address or other problem with your order, we reserve the right to block the order until the problem is resolved, or to cancel it, if necessary.

• In the event of cancellation concerning one or more items in an order, any refund will be made within one week.

We do not deliver to Tahiti.

Orders placed on the site for Tahiti must be collected from the showroom, during our opening hours. Please bring the invoice for your order with you.

It is possible that the delivery of your order could not be honored for the following reasons: absence from home, incorrect address, delivery error. If necessary, the package will be returned to us in Tahiti or France, depending on outgoing stock.

• If there is a delivery error, the package will be returned to you at our expense.

• If it is a case of absence from home or an incorrect address, the package will be returned once the shipping costs have been paid by the customer, via a secure payment link.

We only provide refunds for purchases made on our site.

If your jewelry does not suit you, you have one month to return it by mail.

• Place your invoice and your jewelry in sturdy packaging and send the package with a tracking number to the postal address: MV Logistique, 27 avenue du General Leclerc, 91330 Yerres France.

Please note, the jewelry must not have been worn and must be returned in its original packaging.

If these conditions are not respected, reimbursement will be impossible.

We only make exchanges or credits usable in store (no refunds).

If your jewelry does not suit you, you have one month to return or exchange it directly in store.

They must not have been worn and must be returned in their original packaging.

Please note, presentation of proof of purchase is mandatory.

Maison Valencourt jewelry is guaranteed for 6 months.

The warranty does not cover normal wear, oxidation, jewelry having suffered damage due to handling error, abnormal use or intentional modifications.

If you are located in Tahiti, you can come to the showroom and we will take your jewelry for repair. We aim to process your repair within two weeks of receipt. If your jewelry is no longer under warranty, repair costs may be incurred.

If you are located in France:

• The first step is to send us an email to the address: contact@maisonvalencourt.com , mentioning "REPAIR" in the subject line and including a photo of your damaged jewelry as well as the corresponding invoice.

• Our team will respond to provide you with a quote.

• Avoid contact with beauty products such as perfume, tanning oils or beauty creams.

• Be sure to remove your jewelry when showering and exercising.

• Avoid sea water and swimming pools as much as possible. If, however, you cannot remove your jewelry before swimming, be sure to rinse it well and especially dry it afterward.

For more details, see our maintenance guide.